Technical Assistance
TECHNICAL ASSISTANCE SERVICES THROUGHOUT BRAZIL
We provide optimal coverage and plans for you
REDE SERVIÇOS BRASIL offers complete technical assistance plans that allow your equipment to perform better and last longer without interruption. We have plans available for each and every requirement and are able to attend to your needs anywhere in Brazil, in accordance with the agreed-upon service levels.
When dealing with a singular service provider, your company saves time and resources while guaranteeing the lowest maintenance costs.
Notebooks, tablets and desktops
Servers and storage
Standard and multi-functional printers
Plotters and large format printers
Banking and commercial automation
UPS (Uninterruptable power supplies) and stabilizers
In-person Technical Support
We have certified technicians present in more than 120 cities in Brazil ready to meet your needs.
- Servers and storage units
- Desktops, notebooks and tablets
- Standard and multifunctional printers
- Large format printers (plotters)
- Banking and commercial automation
- UPS (Uninterruptable power supplies)
- Software
- Payment systems (POS, PINs)
- Network equipment
- Software installation and updates
- Malware and virus removal
- Installation and deployment
- Technology park asset management
Our Resources
Here you can put together your REDEcare package from our numerous plans:
- Toll-free Call Center
- Special SLAs
- Online incident management
- Project management
- Parts and supplies storage
- Certified technicians
- 24/7/365 coverage
- ITIL-adhering model
- Preventative maintenance
- Public and private clients
- Warranty management
Put together your package and get in touch
Basic REDEcare
Weekdays, 8am – 6pm
Advanced REDEcare
Every day, 8am – 8pm
Premium REDEcare
24/7 service
Technical support via phone call or chat
On-site support
Backups and upgrades
Preventative maintenance
Software support
Multi-site support
Software updates
Malware and virus removal
Provision of supplies (printers)
Installation and deployment
PLANS
Basic REDEcare
Weekdays, 8am – 6pm
Advanced REDEcare
Every day, 8am – 8pm
Premium REDEcare
24/7 service
RESOURCES
(check availability of each plan)
Technical support via phone call or chat
On-site support
Backups and upgrades
Preventative maintenance
Software support
Multi-site support
Software updates
Malware and virus removal
Provision of supplies (printers)
Installation and deployment