Service Desk

Helping our clients overcome their IT issues

Our Service Desk’s mission is to guarantee minimum downtime, standardization and management of all IT and IT-related resources which align with the basic practices set out by the ITIL (Information Technology Infrastructure Library) and ISO.

Through the Service Desk, we are able to centralize the needs of your company to a single point of contact for technical requests, warranty management, technical support for users, mission critical management, registering all steps of the service processes through troubleshooters and traceability of the “point-to-point” service process.

IT Infrastructure Support

Our service desk team provides real-time support for your business, putting you back on track for success with minimum downtime. Our services offered for public and private sectors include:

  • Correction of remote interruption (24/7 Service Desk Level 1 and Level 2)
  • Level 1 and 2 support
  • Remote management
  • User authorizations
  • Quick services and responses
  • Change management
  • Continuity solutions
  • Ticket management for multiple solution groups
  • Management of energy conservation systems

Desktop and Printer Management

REDE SERVIÇOS’s desktop and IT management solutions respond to urgent difficulties in real time. We provide our final users with comprehensive services which include:

  • Correction of remote interruption (24/7 Service Desk Level 1 and Level 2)
  • Provision of hardware and installation of standard software packages
  • Provision of supplies for standard and multifunctional printers
  • Configuration management
  • Patch management
  • Asset management
  • Antivirus management
  • Management of supplies and productivity
  • Ticket management for multiple solution groups